Lifetime Ring Warranty
There for you after the sale
At Ella Rose, we want to make sure that your purchase represents the beginning of a long-lasting relationship with us. You can depend on our team to be there for you and all your jewelry needs. We strive to deliver the highest level of customer service, even after the sale and offer unrivaled complimentary services.
Ella Rose provides a free lifetime ring warranty against manufacturing defects. All items go through strict quality control when hand-crafted to make sure that the item you receive is free of any defects in the workmanship. Please note that this warranty does not cover the center stone of rings. Our manufacturing warranty excludes coverage for wear and tear, loss of center gemstones, product loss, or theft.
Complimentary services, after the sale
- Complimentary jewelry maintenance
- Complimentary cleaning & inspections
- Complimentary one-time ring sizing
- Complimentary replacement of accent gemstones under 0.05cts
- Complimentary appraisal & future updates for insurance
- Complimentary lifetime upgrade on moissanite and color gemstones
Forever One™ Moissanite warranty
Every Forever One™ Moissanite is guaranteed to retain its fire and brilliance during your lifetime. Each gemstone comes with a limited lifetime warranty that protects against damage to the stone and any changes in color, clarity or brilliance.
This Limited Lifetime Warranty covers optical properties of the stone including brilliance and fire, and the physical integrity of the stone including chipping, breaking, scratching, and abrasions. It does not cover damage or defects as a result of abuse, misuse, loss, or theft of your gem(s). All Forever One™ gemstone are laser engraved with information that confirms that your gemstone is authentic Charles & Colvard Created Moissanite®. We recommend that you retain your warranty card and that you immediately register your gemstone with Charles & Colvard through their website.Register Your Forever One™ Warranty
We are always happy to assist you! Please email an Ella Rose jewelry specialist for further assistance.
We are available 10am - 7pm EST from Monday to Friday.