100% Refund100% Refund
Lifetime WarrantyLifetime Warranty
Risk-free ShoppingRisk-free Shopping
Free ShippingFree Shipping
Lifetime Gemstone UpgradeLifetime Gemstone Upgrade

Our Commitment

 

At Ella Rose, we want our customers to be 100% satisfied with their purchases. Your risk-free shopping experience is important to us. Our mission is to provide our customers with affordable fine jewelry, made in the USA using only ethically sourced materials.

Free Shipping Both Ways

We understand that jewelry is often given for special surprise occasions such as an engagement. We offer free FedEx shipping on every order above $150 within the USA. To make your purchasing experience from Ella Rose as stress-free as possible, we also offer free return shipping on all engagement ring and wedding band orders within the USA!

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Free 30-Day Returns

Ella Rose offers complimentary 30 day returns, so you can be confident that your purchase is right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We also offer free return shipping on all engagement ring and wedding band orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.

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Lifetime Ring Warranty

At Ella Rose, we stand behind our master craftsmanship and the quality of our jewelry. Ella Rose provides a free lifetime ring warranty against manufacturing defects. All items go through strict quality control when handcrafted to make sure that the item you receive is free of any defects in the workmanship. Please note that this warranty does not cover the center stone of rings. Our manufacturing warranty excludes coverage for wear and tear, loss of center gemstones, product loss, or theft. Please review our lifetime ring warranty for all complimentary services that we provide.

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Gemstone Upgrade Program

Ella Rose is pleased to offer a lifetime gemstone upgrade program. This allows you to purchase a gemstone today and whenever you are interested in upgrading, you can simply return it and upgrade to a larger or higher quality gemstone. Any loose gemstone purchased from Ella Rose can be exchanged for credit equivalent to the original purchase price for a new gemstone that is of at least fifty percent greater value.

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Complimentary Insurance Appraisals

Ella Rose provides a complimentary letter of value with each engagement ring purchase. This letter of value represents the suggested retail price for the stated item. Due to constant market fluctuations of gemstones and metals we recommend that jewelry values be updated every two to three years.

Ethically Sourced Materials

Ella Rose sources ethical, traceable, and conflict-free gemstones from our reputable partner mines. When possible, we always source our gemstones and metals domestically. Our sourced materials are in alignment with fair trade and environmentally responsible principles. Our Forever One™ Moissanite is responsibly grown with minimal environmental impact within a lab located in North Carolina.

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Build your dream ring

Be creative. Get inspired. Design your own engagement ring online. Our Master Jewelers will handcraft your custom ring in our Nashville, TN workshop based on your unique and personal style.

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